Deliveries are based on fixed delivery dates and only available in Canada via Canada Post. Unforeseen late deliveries do not entitle customers to damage claims. Note that Canada Post does not deliver during the weekends.
Deliveries are based on fixed delivery dates and only available in Canada via Canada Post. Functionalab does not deliver to Postal Boxes. Unforeseen late deliveries do not entitle customers to damage claims.
1.2 SHIPPING FEES & TIMES
The shipping cost is added at the time of payment. Packages sent can be tracked; once an order has shipped, you will receive an automatic email with your Canada Post tracking number.
Standard Delivery: functionalab.com offers standard delivery on purchases of $75 and more (before taxes). For orders of $74.99 and under (before taxes), a fixed fee of $7.50 will be added to the order total.
Delivery Centre: Please note that orders are shipped Monday through Friday, excluding Canadian statutory holidays. The Holidays being a very busy season, certain delays might occur and impact delivery dates. These delays are outside of our control and responsibility.
Canada Post Standard Delivery (orders of $75 and more, before taxes)
All regions of Canada
Quebec: 2 to 4 business days (remote areas excluded)
Canada Post Standard Delivery (orders of $74.99 and less, before taxes)
All regions of Canada
Quebec: 2 to 4 business days (remote areas excluded) Outside Quebec: 3 to 11 business days (remote areas excluded)
1.4 DAMAGE DURING SHIPPING
Upon delivery, if you notice that your package has been damaged or opened, we recommend that you follow the steps below:
• Inform the delivery person immediately, at the time of delivery and before signing.
• Ask the delivery person to note, in writing, the type of damage present upon delivery (e.g., "Package Opened", "Package Damaged", etc.). Always do this before signing.
• Ask the delivery person to let you open the package to check for missing and/or damaged items.
1.5 MISSING ITEMS
If you discover that a product is missing from your order after accepting delivery, please contact us at email@example.com, within 5 days of receiving your order, and specify:
• The order number.
• Your product(s) number or a detailed description of the missing product(s), on your invoice.
1.6 ABSENT DURING DELIVERY
If you were absent during delivery of your package, Canada Post will notify you by leaving a delivery notification card. This card indicates the date of the attempted delivery and the address of the nearest outlet where you can pick up your package. Canada Post will hold your package(s) for 15 days.
2.1 RETURNS POLICY
Each request for a refund will be assessed and accepted by Functionalab’s Online Beauty Boutique customer service. Product(s) purchased online that are overused or finished are not eligible for a refund. Returns are processed within 15 days of receiving them. You will receive an email confirmation when your refund has been completed.
Please note that all CODE personalized skincare purchases are not eligible for return or exchange, regardless of whether the item has been opened.
Items purchased online, opened or used are not accepted for returns. In cases where a returned product has been opened or considered to have been used, the request for return and refund will be refused.
For any purchase done on functionalab.com, all returns must include, at Functionalab request, samples and gifts with purchase received with the order. If these conditions are not met, Functionalab can choose to refuse the return and its reimbursement.
995 rue Wellington, Suite 210
FINAL SALE and LAST CHANCE items cannot be exchanged or refunded. These conditions apply to online purchases on functionalab.com. Items purchased in clinics cannot be returned, refunded or exchanged by Functionalab head office.